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‎08-04-2023 11:18 AM

HP Recommended
Product: HP Laptop PC 17-by4000 (18B36AV)

DVD drive is not being recognized by Windows 11 system. States a code 39 error. I have been messing with HP for some time and getting nowhere.  I have an internal DVD drive and an external Memorex DVD drive connected by USB. Neither are recognized. 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-04-2023 11:49 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to go through the troubleshooting steps that Micrsoft provides at the link below.

 

Your CD or DVD drive is not recognized by Windows or other programs - Microsoft Support

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2 people found this reply helpful
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3 REPLIES 3

‎08-04-2023 11:49 AM

HP Recommended

Hi:

 

The only suggestion I can offer would be to go through the troubleshooting steps that Micrsoft provides at the link below.

 

Your CD or DVD drive is not recognized by Windows or other programs - Microsoft Support

2 people found this reply helpful
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‎08-06-2023 11:37 AM

HP Recommended

Thanks for the help. I found the source of the problem, and all is working well.

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‎08-06-2023 11:57 AM

HP Recommended

You're very welcome.

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