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‎06-03-2016 07:17 PM

HP Recommended
Product: 15-ac197nr
Operating System: Microsoft Windows 10 (64-bit)

Hello, I cannot seem to find information regarding what type of DVD is in this computer. I played a standard DVD, but then I went to play a BlueRay disk and the system told me that there was no disk inserted. I thought I read somewhere that this had a BlueRay/DVD/CD read/write disk in it? Can someone clarify that for me?

 

Thank you for your time!

David

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-03-2016 11:12 PM

HP Recommended

Hi,

 

No, it can't play BluRay disces because it only has SuperMulti DVD burner which is can only burn and play CD's and DVD's. Not BD's

 

      http://support.hp.com/us-en/document/c04960381

 

If you wish to know more, please try VSO Inspector:

 

          http://www.vso-software.fr/products/inspector/inspector.php

 

Regards.

BH
***
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2 REPLIES 2

‎06-03-2016 08:00 PM

HP Recommended
@dridg1 wrote:

Hello, I cannot seem to find information regarding what type of DVD is in this computer. I played a standard DVD, but then I went to play a BlueRay disk and the system told me that there was no disk inserted. I thought I read somewhere that this had a BlueRay/DVD/CD read/write disk in it? Can someone clarify that for me?

 

Thank you for your time!

David

Hi,

 

Can you provide us your computer's product number?

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Was this reply helpful? Yes No

‎06-03-2016 11:12 PM

HP Recommended

Hi,

 

No, it can't play BluRay disces because it only has SuperMulti DVD burner which is can only burn and play CD's and DVD's. Not BD's

 

      http://support.hp.com/us-en/document/c04960381

 

If you wish to know more, please try VSO Inspector:

 

          http://www.vso-software.fr/products/inspector/inspector.php

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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