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‎09-28-2020 02:54 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

The DVD drive on my laptop won't read disks.  When I insert a disk you can hear the drive working but nothing happens.  I have checked the drivers and they are up to date.  The systems tells me that the device is working properly, which it clearly isn't.  Any help would be appreciated!

1 person had the same question
3 REPLIES 3

‎09-28-2020 04:55 PM

HP Recommended

Can we have the full model number? The way to exclude a software issue is to try booting up from the DVD drive. Get a bootable disk like a Windows install disk and tap esc as you power up then F9 for boot options and select DVD-RW drive and see if the system boots. If not then it is a hardware issue. If it does there is something in the Windows settings that is interfering with the DVD drive. Post back and let us know what it is. 

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‎09-28-2020 05:26 PM

HP Recommended

Here is the model of the laptop: HP ENVY Notebook - m7-k111dx

 

I will try to get a boot-able disk and try what you suggest

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‎09-29-2020 08:24 AM

HP Recommended

If you have a working CD or DVD burner an image of a bootable Windows 10 disk can be downloaded and burned from the Microsoft Media Creation Tool site (google that) for free

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