• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-23-2021 07:32 PM

HP Recommended
Product: HP Pavillion HP 17-g121wm
Operating System: Microsoft Windows 10 (64-bit)

hp DVDRW DU8AESH does not work. when attempting to update driver it always states that best driver is already installed. Installed driver is "C:\WINDOWS\system32\DRIVERS\cdrom.sys". Is that the proper driver? If not, what is and who has it?

2 people had the same question
1 REPLY 1

‎03-24-2021 04:59 PM

HP Recommended

@kenbcooper 

I thought I would check my desktop since it still has a CD/DVD drive -- and the driver I have is the same -- comes from Microsoft, dated 2006.  There are no newer drivers for these devices, especially since the newer PCs stopped including CD/DVD drives.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.