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- Damaged HP Laptop 15-DB0031NR Motherboard Component Replacem...

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12-08-2019 12:33 AM
After spilling coffee on my laptop I gave it a thorough cleaning but in the process seem to have damaged the component in the photo at https://drive.google.com/file/d/1XkYGTrUE1z-URmuKuLEvnk2Z82Dbw4Ve/view?usp=drivesdk leading to the display. What is this component called and where can I obtain a replacement?
12-10-2019 01:59 PM
@drhansenjr
Thank you for posting on the HP Support Community.
This sounds like a hardware related issue,
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
12-11-2019 08:38 AM
@drhansenjr
Thank you for posting back,
please check the Illustrated parts catalog "Computer major components"
- NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
- NOTE: Details about your computer, including model, serial number, product key, and length of the warranty, are on the service tag at the bottom of your computer. See Labels on page 15 for details. Click here: http://h10032.www1.hp.com/ctg/Manual/c06245081
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee