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HP Recommended
Spectre x360
Microsoft Windows 10 (64-bit)

I have owned an Spectre 360 and since I purchased it, I noticed the laptop gets VERY hot. Last month, the laptop began overheating and shutting down randomly and without warning. I also noticed a burning smell and the laptop in spots was scalding to the touch. The laptop persisted with this overheating problem, and now it won't stay on at all. I took the computer to a reputable repair shop and they confirmed my suspicion, the motherboard was fried due to this overheating issue. This is an extremely dangerous issue that needs to be resolved, and I have seen and heard from numerous other Spectre customers who have had the same problems ( see previous forums... https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Spectre-X360-motherboard-bu... , https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-Spectre-x360-motherboard-burned/td-p/60811... , https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Spectre-X360-Burned-Motherboar... . This could cause a fire or extreme burns to the user and needs to be recalled immediately. I would like this message to be forwarded to a by a Risk Manager the Health & Safety department at HP so that we can get this laptop issue fixed. I have filed a claim through the US Consumer Product Safety Commission in hopes of helping others with the same issue. I paid nearly $1500 for this laptop and now it is completely useless.  

1 REPLY 1
HP Recommended

@Jgreenlee3 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee


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