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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
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HP Recommended
HP Recommended
Sorry to hear about that.
You will need to provide the SKU (HP Product number).
The HP Envy X360 15M-BP1XX that you provided is the generic product name of the complete model series.
The "XX" is the don't care characters to be replaced by specific characters representing a specific hardware configuration of the model series. That is how HP does does it.
You can use an HDM cable to plug into the laptop and connect it to a HDTV or PC LCD display if the damage to the display screen of the laptop is so bad it is not viewable. You will have to select the correct input on the HDTV or LCD display.
When logged into Windows, hold down the Windows key and tap the R key once.
That will open the Windows run dialogue
Type in msinfo32 and press enter.
The ninth line is the SKU and the HP product number. Kindly post it in your next reply in your thread.
The System SKU/Product ID will enable us to determine the hardware configuration of your notebook.
If you can't log into Windows, look on the bottom of your notebook for that information.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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HP Recommended
HP Recommended
That is much better.
The part number and description of the display is:
| 925736-001 | PANEL KIT, LCD 15.6 FHD UWVA W/BEZEL |
Here is a hyperlink to the HP PartSurfer database information for your specific laptop. It is worth saving the link. Hopefully it will never be needed again.
https://partsurfer.hp.com/partsurfer?searchtext=1KS76UA&searchby=product
You were lucky in that it is an inexpensive display assembly. That is not always the case.
https://www.google.com/search?client=firefox-b-1-d&q=HP+925736-001
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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HP Recommended
HP Recommended
You're welcome!
Don't forget to mark mu previous reply as the accepted solution ,so others with the same issue can find it easily.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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