Dead Battery or?

[MNUH]

Hi everyone,

So recently I started to face multiple problems related to battery and it reallly messed things up. I will try to clear it as much as possible.

It all started with my battery charging light blinking when its not charging or even powered off, other than that everything working fine. Then suddenly it started hibernating itself saying that cooling vents were blocked, however fans and air output was perfectly working and i checked it. Now just recently it stopped charging, it charges occasionally but mostly not, and laptop aint even coming on unless power cord is plugged in.

Some time it shows battery not detected and sometime it shows plugged in but not charging.

Can someone please help me as I am really facing trouble in my daily work.

Thanks

MNUH

[Jeet_singh · Accepted solution]

Hi @MNUH,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! 

I came across your post and wanted to assist you. I understand that the battery is not getting detected on your laptop.

To provide you with an accurate solution, I'll need a few more details:

Did it happen after a recent software update?

Does the laptop shutdown right away if the charger is disconnected from the laptop?

Have you tried to use a different compatible charger and check if it helps?

Did this happen after a power surge or power outage?

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

Resetting the Bios to Defaults: 

Resetting the defaults in the BIOS returns the BIOS to the factory settings that your notebook was shipped with.

To reset the BIOS defaults, follow the steps below.

1. Press the power button to turn on the notebook and repeatedly press f10 to enter the BIOS setup.

2. Navigate through the BIOS and select the option to restore the BIOS defaults. The option will be called Restore Defaults or Setup Defaults, or something similar.

3. Confirm that you want to restore the BIOS defaults, and then select the option to save and exit the BIOS setup.

4. Once the computer reboots, please check if the battery gets detected.

I would suggest here is to update the Bios, and Chipset drivers on your PC from our HP support website, using this link: https://support.hp.com/us-en/drivers

Please follow the steps to uninstall Microsoft ACPI-Compliant Control from Device manager: 

Unplug the charge and use the laptop until the battery drains to 15%.

Turn off the laptop and turn it back on after 30mins.

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager,

Restart the computer and the issue should be fixed.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Battery Does not Power Notebook or Hold a Charge

HP Notebook PCs - Testing and Calibrating the Battery (Windows 10) (Skip the steps if you have already performed).

Next thing, I would suggest here is to run the test on the battery from F2.(Click on Component test - Scroll down to Power)

Please remember to capture the failure ID for further assistance.

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[MNUH]

@Jeet_singh, 

Thanks for the assistance. 

I went through all the steps you mentioned and realize that my battery's dead. I am still confuse as it happened randomly without any cause but all the symptoms show that I need to replace my battery now.

Really appriciate your help.

Best regards

MNUH

[Jeet_singh]

Hi @MNUH,

As I understand the laptop battery replacement is needed,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Did you check with the HP Parts Store for replacement parts?

If the issue occurred after an accident (such as dropping it on the floor, etc.) there could be a additional charges in such cases to get the computer repaired via HP service centers. 
 

Alternatively, You could replace the part on your own, use the HP Parts surfer to identify the part: Click here & order it via the HP Parts store (Click here) or simply Contact HP.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[MNUH]

@Jeet_singh

Thanks for the assitance you gave.

I looked over these links and proceeded accordingly.

However, regarding your previous question; it didn't face any physical damage. My battery does hold some charge and will continue on working when power cord is diconnected, but the issue is that it ain't showing how much battery left or when is charging and when is not.

I have ordered another battery which I hope will fix the issue.

Thanks again

MNUH

[Jeet_singh]

Hi @MNUH,

Thank you for replying,
Please take your time and get back to me with the results,
 
I'll be awaiting your response and would be glad to help.
 
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards,

[parask]

hello i had a similar problem for my hp laptop my battery would charge but when i ran my laptop on the battery it would go to some number around 40-50% then die instantly so to fix that problem i ordered a new battery and it came and i plugged it in but it also had the same problem it showed 42% then shut down when i plugged it in and started it asap it showed the battery was at 8% idk what to do anymore disregarding the fact the battery might be faulty what can i do? 

any help will be appreciated thanks

[praveen196]

@parask Welcome to HP Community! 

Please provide the product number.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[parask]

it got fixed the first time i used it it died but then i let the entite battery drain as much as i could then i left it off and let it charge fully after that the phantom battery% got fixed thanks for helping though

[praveen196]

@parask 

I understand your concerns.

Have you performed the battery test?

Please perform the battery test and let us know.

1) Shutdown the computer.  

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the Component test.  

5) From the list, run the Battery test.  

Have a nice day!!