Dead HP Spectre 360 16inch OLED laptop

[arunkj78]

My laptop died one day. I sent it to a repair shop in California and the tech said this- 

"There was no short circuit detected. The thermal imager shows a very hot unknown chip labeled DFADPB. There is no documentation or any information on what that chip is or does. HP chose not to provide this info. The chip may or may not be the culprit. Replacing the chip does not guarantee the laptop to be fixed, but it's an initial step in the right direction. Since we do not know what the chip is and we can't buy one, the device is deemed a no fix."

Is there any hope of fixing this laptop at reasonable cost?

This was a $2K laptop used very infrequently for 2 years. So much for HP craftsmanship.

Any help is appreciated.

Thanks

Arun

[Gaya1239]

Hi @arunkj78, 

Welcome to the HP Support Community

I understand you are facing an issue with your laptop died  There was no short circuit detected. The thermal imager shows a very hot unknown chip labeled DFADPB. . Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support