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Elitebook x360 g2
Microsoft Windows 10 (64-bit)

My laptop won’t charge and is dead, I’m using the flat charger, I have two different chargers and they both don’t work, I’m not sure if it’s a software issue or a hardware issue, either way I want it fixed

4 REPLIES 4
HP Recommended

I can appreciate your wanting it fixed but we will need to have a little more information. Please give the model or product number. What do you mean by "flat charger"? By dead I assume you mean there is no response to the power button at all? 

HP Recommended

On the side of the laptop there’s two holes for two different chargers, one is circular and the other is flat. When I try to turn the laptop on the light on the side flashes orange for about five seconds and then stops

 

the model is elitebook x360 1030 g2

HP Recommended

Also when I hold the power button for fifteen seconds and let go the light alternates between orange and white, the caps lock light is also lit up during this

HP Recommended

Is it under warranty? Symptoms point to a dead motherboard so needs substantial repair. 

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