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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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HP Recommended
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
This is the original battery:
3 cell prismatic battery - 61.5 Whr (5360 mAh), for use with products with Intel 6th generation processors or Intel 7th generation processors with AMD Radeon hybrid graphics 849910-850
As you have found, HP is unlikely to carry this battery any longer. Repair shops also are not going to stock enough inventory to have this battery on hand. It is going to have to be ordered from a parts house or reseller and amazon and eBay are your best sources.
amazon tends not to have trademarked original HP batteries and eBay will have both "genuine" HP logoed and third party batteries. You are not necessarily getting a better product by insisting on an HP logoed as it is hard to know how long it has been on the shelf. A reputable amazon prime seller's product is likely to be made on the same assembly line as genuine batteries. But I have offered you both options above.
Post back with any more questions and please accept as solution if this is the info you needed.
HP Recommended
This is the original battery:
3 cell prismatic battery - 61.5 Whr (5360 mAh), for use with products with Intel 6th generation processors or Intel 7th generation processors with AMD Radeon hybrid graphics 849910-850
As you have found, HP is unlikely to carry this battery any longer. Repair shops also are not going to stock enough inventory to have this battery on hand. It is going to have to be ordered from a parts house or reseller and amazon and eBay are your best sources.
amazon tends not to have trademarked original HP batteries and eBay will have both "genuine" HP logoed and third party batteries. You are not necessarily getting a better product by insisting on an HP logoed as it is hard to know how long it has been on the shelf. A reputable amazon prime seller's product is likely to be made on the same assembly line as genuine batteries. But I have offered you both options above.
Post back with any more questions and please accept as solution if this is the info you needed.
2
0
0
HP Recommended
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