Dedicated GPU not working on laptop (CODE 43)

[MikeyN]

A few time ago i've realised that i lost a lot of performance. Then i've seen why. My dedicated GPU (GTX 1650) was not working. I have an HP Pavilion 15-ec2017nq. So that's what I found and tried

The gpu is not seen in the control panel or in the graphics settings.

The gpu is seen in the device manager. Sometimes it says that everything works great, but most of the times (even now) it says 'Windows has stopped this device because it has reported problems. (Code 43)'.

nvidia control panel doesn't start

i've uninstalled and reinstalled the drivers and geforce experience in every way possible. With the nvidia tool, with revouninstaller and with ddu in safe mode. Everytime i open geforce experience the driver appears as uninstalled, i installed it with the express instalation and with the custom instaltion on clean. Then it says it failed. Yes, i've uninstalled the device from the task manager.

in dxdiag it says 'There is a problem with NVIDIA GeForce GTX 1650 device. For more information, search for 'graphics device driver error code 43' '

From device manager i've tried to roll back the drivers but the option is not available.

I've restarted the nvidia services from services.msg. Actually, NVIDIA Display Container LS was the only one appearing.

The last thing i did was trying the command sfc /scannow and i got this: Windows Resource Protection did not find any integrity violations.

I'm out of ideas.

If anyone has any other idea it would mean the world to me. What are the chances of it being a hardware issue?.

Thank you.

[Jupitero]

Hello.

1. Try with a Power Reset procedure first.

2. Upgrade BIOS.

3. Uninstall whatever graphics drivers you have currently and use the drivers provided by HP in your laptop download page.

4. If still not working, I would recommend reinstalling Windows or installing it on another (temporary) drive to rule out any software shenanigans in your current install.

[MikeyN]

Hello

Thanks for the helping

Sadly, it looks like it's a hardware issue probably from when i accidentally dropped it from the table. With this occasion i clean reinstalled my windows and the laptop overall feels faster but the missing gpu still hits in games. I'll bring it to an authorized service to see what's their opinion. Thank you for your help!