Deep Discharge(4 | Battery not charging beyond 0% | Plugged in, not charging

[Abhishek133]

Product: HP 15 - ay511tx

Operating System: Microsoft Windows 10 (64-Bit)

UEFI RESULT:

The battery charge check was unable to test the primary battery for one or more reasons:

Primary - The primary battery is deeply discharged.

Primary battery: Deep Discharge - out of warrety

Cycle count:201, Last Charge Date: N/A

Component Test: Warning

Battery Details:

Primary Battery-

Charge Capacity: 92%

Warranty Type: 1

Battery Age: 1287 days

Design Capacity: 2850 mAh

Full Charge Capacity: 2630 mAh

Remaining Capacity: 0mAh

AC power: Yes

Battery Status: Deep Discharge(4)

Logic State: Deep Discharge(4)

Charge State: Not available

FAILURE ID: OK

Terminal Voltage: 11879 mV

Design Voltage: 14600 mV

Secondary battery- not supported

Laptop shows an error message plugged in but not charging.

Battery isn't charging beyond 0%

In HP support assistant, the battery check shows ok.

In UEFI test, error is shown as Deep Discharge(4). 

Tried troubleshhoting by reinstalling drivrs, updating the bios, reattaching the battery, assesing the power chord, running system through another OS. None of these solved the issue. 

It would be very helpful if someone could answe these.

[Huffer]

You need to replace the battery. When they get some age it is very hard on the battery to run it down to below about 10% and sometimes they just can't come put of that low charge state. Your images are not coming up yet but it would be good to see the advanced battery diagnostics. 

[Huffer]

The battery is 3.5 years old. Time for a new one. 

[Abhishek133]

I have edited the post pls check again

[Abhishek133]

Already bought new one but in UEFI check shows to battery not installed

[Huffer]

From where did you buy? Genuine?