Defect

[chriskep1]

Why have both usb c ports failed on my xp 360?! It is obviously physical because if you jiggle it a tiny bit you can get it to start to charge and if you don't breath on it and if the stars align right it will stay on. Further, so many others are having the same issue...it's all over the net. Why would HP foist this incredibly expensive piece of junk on the public? And no, no one yanked on the cord. It's treated gently and I only use it as a desktop in my office.

[Treeko]

Hi @chriskep1 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

To understand the issue and help you, please share the details listed below:

- Exact model name of your HP Product (if you need help, click here for information on how to find your model name).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a good day.

Treeko

HP Support

[chriskep1]

You asked for product info which I provided. Afterwards you sent me an email telling me you were closing this ticket because I didnt repond. I subsequently sent at least 2 more emails to inform you that I had in fact provided the product info. NO response from you. So, is that it?

[sandytechy20]

@chriskep1 

Welcome to the HP support community.

I do not see the product info.

Provide the HP model number or the product number of your device for further assistance.

Here is the link to find the product number or model number:- Click here