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‎03-22-2021 09:42 AM

HP Recommended
Product: HP Pavilion Beats Edition 15-p099na Laptop, AMD A8, 8GB RAM, 1TB, 15.6" Touch Screen, Black, Dark Si
Operating System: Microsoft Windows 8.1 (64-bit)

Hello There

Over the last couple of weeks my laptop has become difficult to open the lid as it has become lopsided and cracked the lid near the hinge area on right hand side and this morning it has popped out of screen side so is now hanging on by the outer red part of hinge that is connected to cracked area of lid.

As i've seen in other forum questions on here HP has taken care of them when been out of warranty so please help me HP.

Many Regards Zac

1 person had the same question
4 REPLIES 4

‎03-23-2021 05:17 AM

HP Recommended

Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎03-23-2021 02:09 PM

HP Recommended

Ok but what is the case number ?

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‎03-24-2021 05:33 AM

HP Recommended

If you do not have any existing case number or prior case number you can leave it blank

KrazyToad
I Am An HP Employee

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‎03-26-2021 08:46 AM

HP Recommended

First Name: Zachary 

Last Name: Marlow 

Country: United Kingdom

Email: zac.marlow@yahoo.co.uk

Telephone: 07711067752

Case Number: ?

HP Model: 15-p099na

HP Product: G7V76EA#ABU

Product Serial: 5CD43747ST

Description: Right hand side hinge has cracked the lid and is really difficult to open and close lid now 

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