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hp nvy x 360

I got this computer and aftr two months the left hinge broke and cause the screen to creak too.

I just have it replaced (paid $375) the computer cost was $950.

To my supris the technician said the replacement came without the screws so it is attachd now with less screws than original model, that anyways having all the screws broke.

I so affraid the same happens to the scren

 

Is HP replacing this computers since so many people have the same problem thay should recall as dfective and replace the computers for free.

It was not a sheap computr to start with and have it broken after a month of use because of defective model.

 

 

2 REPLIES 2
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@verousnw

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

HP Recommended


 

I work for HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.