Defective battery, extremely swollen

[Xwired]

My question is why isn't the BP02XL battery on recall yet?  I just removed mine and I feel like its gonna burst into flames.  Anyway my house wont burn down from this flawed battery sporting HPs name.  So how do I get my replacement battery?  I see there is nothing but knock offs on Amazon, HPs parts site search shows no such thing as a BP02XL battery (So flawed that its been scrubbed from HPs records?).  The sticker on battery shows "Replace with HP spare 849909-850" and HP parts search reveals:  A match to your search criteria could not be found. Please check your entry, or try using the product category search links displayed below. Please review to ensure all required information has been entered.

HP please reach out to me so we can resolve this together.

[Dragon-Fur]

@Xwired 

No, battery is not so flawed it is "scrubbed".

Most replacement batteries are not provided directly from HP.

What do we do?

Purchase a compatible battery using the part number.

For example, I found this part at Amazon, Walmart, Notebookparts, eBay...

For those reading

Where to find part number / replacement procedure

HP Pavilion Notebook PC - Maintenance and Service Guide

Page 30

Description                                                                          Spare part number
Battery 2C 41WH 5.36Ah LI BP02042XL-PR               849909-855

Battery cable                                                                        856351-001

What else?

===============================================

"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

• Swollen battery might be hiding OR there might be evidence that the battery has inflated.  For example, notebook case is warped, touchpad stops working, “odd” bulging near the keyboard.

• If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.  There are no other remedies, tests, or useful options.

From HP

>>> HP Support > Battery Swelling / Swollen – Start Here

===============================================

References / Resources

HP Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Category 

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

===============================================

Find / Check for parts at PartSurfer / HP Parts Store

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came with your device.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

 ===============================================

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion - 15-aw167cl 

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