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HP Notebook - 17-by1062st
Microsoft Windows 10 (64-bit)

This is regarding the hinge issue where the anchors come loose from one or both hinges. Though I was otherwise satisfied with this computer, from the start, the hinge assembly has always felt unusually stiff, unlike the smooth operation of my 15.6 model. Mine seemed to have separated about a year into ownership. Initially I just noted that when closed, the right front corner of screen was no longer touching the case when closed. Then the entire right side eventually became raised to the point that it became difficult to open due to binding on the left rear corner when opening. Now, I have to very gingerly open in steps, intermittently pressing the right side hinge back together to avoid further damage.

At this point, I'm looking for suggestions on repairing the hinge/case failure myself. Since it's no longer in warranty and is a common issue, I was hoping someone might have a video/self repair suggestion. I know the back case/panel would need to be removed, but uncertain how much more breakdown of the components would need to be done to access the hinge anchors and glue back in place. Also, due to the apparent weakness of the design, curious about what type of repair is needed so it doesn't immediately break again. I was thinking epoxy glue rather than superglue? Maybe suggestions for further reinforcement to help withstand the stress of openeing and closing? Any/All suggestions are appreciated. Over the course of the past 25 years I've owned 10 HP computers, but this has me thinking twice about the next purchase.

1 REPLY 1
HP Recommended

@Wilmeland2

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I understand your HP notebook hinge is separating from the unit, to fix this issue your computer needs to be repaired.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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