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HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ee1000 (2E2L0AV)

Just in case this isn't a response to the post, I am having the same issue as the link here (and is mentioned many times in the community). The left hinge on my computer is separating and causing the screen to separate as well. "Based on the large number of HP customers that are experiencing this same issue, I can't help but to think this is a HP ENVY x360  hinge manufacturing defect.  Do you have a system in place to resolve this or am I on my own and left with a defective laptop?"

 

Prophetxjt_0-1698548371555.jpegProphetxjt_1-1698548399065.jpeg

 

2 REPLIES 2
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Hi @Prophetxjt,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the laptop hardware and may need repair.

The support here is limited and this issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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I have this same exact problem.  What can I do to fix this?

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