Delay of numeric keys and arrows

[Clienteanziano]

I'm going back to ask for information for this keyboard. From about a month ago, the numeric keys do not seem to be active, they fail. I click repeatedly and after a few seconds of delay the entered value is displayed. I tried to press the numeric keys in the middle, on the sides, slowly, quickly but always the same problem, the value on the screen does not appear. Imagine having an Excel sheet and when writing in a field and some numbers are typed and others are not, according to the pleasure of the keyboard! Or enter the password that contains the numbers and the security blocks the account due to too many errors !!!! You make me angry! I think I became stupid! In my experience I think it's a software problem, a driver problem. I do not think it's a hardware problem. The notebook is only three months old and I only turn it on at home in the evening. I have updated all the drivers available on the HP support site. PS: the same problem is with the UP-DOWN-LEFT-RIGHT arrow keyboard. Any help?

[Clienteanziano]

response delay number keys. Help me!!

[KrazyToad]

@Clienteanziano

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and would like to help

I would request you to run the Keyboard Test to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard

Keep me posted how it goes

Thank you 😊

[Clienteanziano]

Hi, I've run the tests several times. I managed to color the number keys last. At the end of the test. At the first steps they were colorless. As well as the arrow keys, the RIGHT one in particular. I enclose the screenshots. I'm waiting. Thank you

[asmita6658]

@Clienteanziano

Thanks for getting back to us. Appreciate you trying the steps suggested previously by @KrazyToad. Currently, he is out of the office. But don't you worry, I'll take it further from here. 

Let's try these steps -

Step 1 Re-install the Keyboard Driver - 

1) In Windows, search for and open Device Manager.

2) Double-click Keyboards.

3) Right click on the keyboard drivers and click on uninstall.

4) Restart the computer.

Step 2 Turn off the "Filter Key" - 

1) In the Settings, click Ease of Access.

2) Under Ease of Access, click Keyboard.

3) Make sure the Filter Keys switch is set to Off.

Step 3 BIOS Update -

Download and install the BIOS update from this link.

Hope this helps!

Keep me posted. 

[Clienteanziano]

Thanks for the help you give me. I followed the steps you wrote to me. I have updated that I downloaded from the link you sent me. The problem has not been solved yet. What can I do again?

[KrazyToad]

@Clienteanziano

Thanks for keeping us posted. I see that the issue persists even after updating the BIOS . Moreover I see that the Keyboard test came up with a Failure ID.

I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you

[Clienteanziano]

Ok, thanks for the reply. These **bleep** numeric keys of the notebook produce for me a terrible hateful rotation of the balls! is possible to solve it from the bios or from o.s. Winsows? Or should I send the notebook to HP support?

[KrazyToad]

@Clienteanziano

You can try downloading the BIOS as suggested earlier but this is likely a Hardware issue. If the problem persists after BIOS update please contact our Phone Support for Service Options

Thank you

[portatilenx8220]

All right, thank you so much! I delivered the notebook to a shop for assistance. He's back and I'm writing with it. Now it works properly which is a pleasure!