Device ACPI\HPQ0004\3&b1bfb68&0 requires further installation

[rbaidjoe23]

After I upgraded to Win10 I was updating several hardware drivers, and I encouterd one unknown device which I can not solve myself.

The information that is provided via Device Manager:

Device type: Other devices

Manufacturer: Unknown

Location: on PCI Express Root Complex

Device status:

The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.

To find a driver for this device, click Update Driver.

Information (tab Events):

Device ACPI\HPQ0004\3&b1bfb68&0 requires further installation

Now my question is: what do i need to install to get this error out of the way?

[REO51ST]

@rbaidjoe23

Try this one.

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71708.exe

REO

[rbaidjoe23]

Thanks, but it dit not help. I forgot to mention that I swapped the original HDD with an SSD (Samsung SM863).

I didn't think this would be relevant, but as the install wizard says something about the HP 3D Driveguard, I figured that that hardware change might actually be relevant. Is that correct?

The SSD seems to be working fine though...

[REO51ST]

@rbaidjoe23

This is for the 8570w but giv it a try.

http://h20566.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5257503&swItemId=ob_150660_1&swEnvOid=419...

REO

[rbaidjoe23]

Thanks, but it still doesn't work.

The error I get when installing the HP 3D DriveGuard driver is:

" The HP 3d DriveGuard driver cannot install, the Accelerometer hardware is not present or supproted on this unit. (Click OK to exit). "

Hasn't this something to do with the HDD I replaced with an SSD? The SSD doesn't need a 3D DriveGuard anyay right? Or am I wrong here?

As the error message mentions that there is nog Accelerometer hardware installed, I suppose the " Device ACPI\HPQ0004\3&b1bfb68&0" is something else than the Accelerometer?

[Paul_Tikkanen · Accepted solution]

Hi:

There are 3 variations of the 3D driveguard hardware ID, and three separate drivers...

0004, 6000, and 6007.

You need this one for the 0004.

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

[rbaidjoe23]

Thank you both!

The problem indeed had to do something with the 3d Disk Guard, and the last link solved the problem for my system.

[Paul_Tikkanen]

You're very welcome.

[Phillip_RSA]

Thank you, this worked 100% up to Windows 10 Build 15048.
MS then changed again something 😞 - breaking things that worked causing someone else (HP) to update some coding.

I did logged this with MS as a "Windows Insider" under "HP 3d DriveGuard"

I cannot attached a screenshot.

[JETFIRE]

---

@Paul_Tikkanen wrote:

Hi:

There are 3 variations of the 3D driveguard hardware ID, and three separate drivers...

0004, 6000, and 6007.

You need this one for the 0004.

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

---

Paul,

due to the lack of support for Vista coming April 2017, (i am one of the Vista stragglers)  there may be many people soon who will upgrade like I did to Windows 10.  After upgrading, the next step is to upgrade drivers.  This is how we end up here.  I replaced my SSD as well, (mine failed shown in earlier posts in this forum) and my system was using the HPQ0004 as well.  Thank you, this post rocks and I am sure will help others who search and find it.