• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-22-2018 09:59 AM

HP Recommended
Product: HP EliteBook 8470p
Operating System: Microsoft Windows 10 (64-bit)

After I upgraded to Win10 I was updating several hardware drivers, and I encouterd one unknown device which I can not solve myself.

 

The information that is provided via Device Manager:

Device type: System devices

Manufacturer: Hewlett-Packard

Location: on PCI Express Root Complex

 

Device status:

The driver for this device has been blocked from starting because it is known to have problems with Windows. Contact the hardware vendor for a new driver. (Code 48)
 
Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.
 
Information (tab Events):
Device ACPI\HPQ6000\3&b1bfb68&0 requires further installation
 
 
Now my question is: what do i need to install to get this error out of the way?
2 people had the same question
2 REPLIES 2

‎07-22-2018 10:34 AM

HP Recommended

Hello @Cubic69,

 

Try this:

 

HP 3D DriveGuard Software

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71714.exe

 

Let me know how it goes.

 

Kind regards,

Eddy

I used to be an HP Expert. I no longer participate in this community.
Was this reply helpful? Yes No

‎07-22-2018 02:14 PM

HP Recommended

Unfortunately, no change, I installed DriveGuard but the same error .... Thank you anyway

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.