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Victus by HP 15.6 inch Gaming Laptop 15-fa0000 (599K0AV)

I had a google meet but my webcam won't open as it would show an exclamation mark over the camera icon. Then I opened the camera app and "We can't find your camera" this popped up with the error code given above

I've tried almost everything possible, instead of reinstalling the driver as I fear I'll completely uninstall the drivers and won't be able to install them again. Please provide support.

I've already faced hardware difficulties with this product before but it's getting really annoying now and it's only been 6 months.

 

 

 

3 REPLIES 3
HP Recommended

Since the camera is actually listed in the device manager, it probably has the wrong driver

 

Try rolling back the driver as explained in this article

 

How to Roll Back a Driver in Windows (lifewire.com)

 


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I am a community volunteer and do not work for HP. If you find
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HP Recommended

Thanks for replying but I can't seem to roll back the driver as the 'Camera' section won't show unless i press "show hidden devices" and even then the driver is greyed out and upon visiting the properties the roll back button is greyed out and unclickable

 

HP Recommended

1 - enter "camera" in the windows search box. An error message may appear. If so, click "Get Help".  Possibly you may have done this already.

BeemerBiker_0-1713176516561.png

 




2 - Look at the keyboard function keys for a camera icon such as

BeemerBiker_1-1713176516512.png


if you see anything like that then press it and see if the camera starts working. It could also be a physical device such as a switch or a cover that closes over the lens. I do not have your particular system so am guessing but you might read this article..


3 - Try a repair of windows system files. From the administrator command command prompt enter as explained below


sfc /scannow


How to use SFC or DISM to repair Windows

just do the SFC. If you see a message that corrupted files were fixed then reboot. The only time to do the DISM is if the SFC reports it found problems but cannot repair it.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.