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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Device is not booting up

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01-21-2022 05:15 AM
Steps I followed to disable optane memory - 1 . Using Intel rapid storage technology I disabled - optane Memory successfully, then I restart the laptop, checked again it's not disabled - this time when I tried to disable it's was not successful.
Then I disable from BIOS- it took more than an Hour ( I am not sure with timing)
The next day when I open my laptop, it was in HP automatic repair Prompt.
After that, I tried so many times shut down and turn on
PC always going to "preparing automatic repair" - after loading showing ( your PC didn't start correctly)
Notes - PC not booting up
Kindly help me with this please!
01-25-2022 09:47 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
Automatic Repair is a Windows built-in feature designed to fix bugs, unexpected attacks or OS corruption state.
The last thing I can suggest try and restore the OS back to the factory default, which will isolate whether it’s a software or hardware issue. The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.
- Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) This document is for Notebook PCs as well.
- Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee