Device is overheating

[JamesMusil]

Hello, I have sent my notebook to authorised repair center in Czech republic: VSP data in Tabor, because i needed a display change and new rubber foot.When I got the notebook back, it was ok for a week, but after a week my notebook started overheating and fan is spinning super fast.VSP data told me that they cleaned the cooling system.I dont know if it has something to do with it, but I hope you can help me.Thank you for the answear.

[ub6424]

Hello @JamesMusil 

Sorry to hear that you are having problems ... I would like to help you.

(1) Set "maximum processor percentage" in Windows to 98%

--->>> How to show or hide Minimum and Maximum Processor State in Power Options in Windows 11/10

(2) Enable Ultimate Performance Plan in Windows 11

(3) Please report your results

[JamesMusil]

I already did this, but didnt solve the problem.It has propably something to do with the heatsink or fan.I wan you to solve this, because your authorised service propably damaged my notebook, not propably, I have some scratches on the bottom cower...propably from the screwdriver.

[ub6424]

Hello @JamesMusil 

(1) In your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges must be renewed

  High quality thermal paste should be used !

- The function of the fan(s) must be checked

- Short circuit test ( if required )

- charger/battery test

- Components test

- General cleaning ...

(2) Download

Maintenance and Service Guide

Page 61 Component replacement procedures

Page 62 Chapter 5 Removal and replacement procedures

(3) Please report your results

Kind regards

[JamesMusil]

Hi, I would like it to send it to authorised service, Im from Czech republic, but I dont want to send it to VSP data again.I would like it to send it directly to HP and their service, so if you could write me their contact and what should I do.Thank you for the answer.

[JamesMusil]

Hi, I would like it to send it to authorised service, Im from Czech republic, but I dont want to send it to VSP data again.I would like it to send it directly to HP and their service, so if you could write me their contact and what should I do.Thank you for the answer.

REPLYACCEPT AS SOLUTION

REPLYACCEPT AS SOLUTION

[Nirvana_95]

Hi @JamesMusil

Welcome to the HP Support Community. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right of your HP community profile, next to your profile Name or simply click on this link.

Thanks!