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HP Recommended
HP 250 G4 Notebook PC
Microsoft Windows 10 (64-bit)

Hi,

 

I ran the HP PC Hardware Diagnostics UEFI test for the hard drive of my laptop (Specifications given at the end).  The result was as follows (Screenshot is attached at the end).
SMART Check : Passed

Short DST: Failed

Failure ID : RLHJ6C-9799LV-XD7X6J-60VW03

The Hard Disk Sentimental Software reports many bad sectors and health of hard disk as critical. 

What should I do? any help will be appreciated. Thanks

 

Product Description: HP 250 G4 Notebook PC

Product Number: K9K58EA

Serial Number: [edited]

2019y.jpg

5 REPLIES 5
HP Recommended

Hi,

The test indicates that the hard drive has failed and needs to be replaced.

You will need a new 2.5" SATA3 HDD or for better performance a 2.5" SSD

On page 42 of service manual you can see how to replace the drive

http://h10032.www1.hp.com/ctg/Manual/c04653884

You will need to create bootable media on a different computer. Download media creation tool, run and create a bootable USB Drive. You can use this to install the OS on the notebook. After installing, let it completly update (settings > verify for updates)

https://www.microsoft.com/en-us/software-download/windows10

You can then install the HP support assistant for HP drivers and more

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

 

Hope it helps,

David

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Please click on accept as solution if answered your question

HP Recommended

Thanks for the reply.

Windows 10 is working fine and i can use the laptop like before. There is no sudden shutdown or boot problem. 

Do I still need to replace it? Thanks.

HP Recommended

If you run the test again, does it still give an error?

I would probably replace the drive depending on how important the data and need of the PC always functioning correctly is.

In any case, you should backup any important files right away.

If you replace the drive with an SSD you will get a performance gain.

 

Hope it helps,

David

HP Recommended

'If you run the test again, does it still give an error?"  Yes the UEFI Diag still gives the error after running the test again.

HP Recommended

Personally, I would replace the drive.

 

Regards,

David

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.