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06-11-2019 06:11 AM - last edited on 06-12-2019 10:10 AM by kevin-t
Hi,
I ran the HP PC Hardware Diagnostics UEFI test for the hard drive of my laptop (Specifications given at the end). The result was as follows (Screenshot is attached at the end).
SMART Check : Passed
Short DST: Failed
Failure ID : RLHJ6C-9799LV-XD7X6J-60VW03
The Hard Disk Sentimental Software reports many bad sectors and health of hard disk as critical.
What should I do? any help will be appreciated. Thanks
Product Description: HP 250 G4 Notebook PC
Product Number: K9K58EA
Serial Number: [edited]
06-11-2019 06:27 AM
Hi,
The test indicates that the hard drive has failed and needs to be replaced.
You will need a new 2.5" SATA3 HDD or for better performance a 2.5" SSD
On page 42 of service manual you can see how to replace the drive
http://h10032.www1.hp.com/ctg/Manual/c04653884
You will need to create bootable media on a different computer. Download media creation tool, run and create a bootable USB Drive. You can use this to install the OS on the notebook. After installing, let it completly update (settings > verify for updates)
https://www.microsoft.com/en-us/software-download/windows10
You can then install the HP support assistant for HP drivers and more
https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html
Hope it helps,
David
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06-11-2019 06:54 AM
If you run the test again, does it still give an error?
I would probably replace the drive depending on how important the data and need of the PC always functioning correctly is.
In any case, you should backup any important files right away.
If you replace the drive with an SSD you will get a performance gain.
Hope it helps,
David