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HP Recommended
Spectre x360 Convertible
Microsoft Windows 10 (64-bit)

 

Product Name: HP Spectre x360 Convertible (Straight from "Device Specifications"; I've seen lots of Spectre models with additional numbers but this is all I'm seeing.)

 

With the AC adapter plugged into a well-functioning wall outlet, my battery will not charge past 8%. I performed the battery check using the HP PC Hardware Diagnostics (UEFI) on startup which returned the following info:

Failure ID: 9LL6JX-7PTA9H-MFPWLK-C0CA03

Product ID: N5S04UA#ABA

[Personal Information Removed]

CT#: 6EPJP03BB9H3ES

 

I take this to mean I should replace the battery. I've reviewed the HP Support YouTube video on how to perform the replacement and I'm confident I can do it myself. However, I can't seem to locate a replacement battery on HP PartSurfer or the HP Parts Store using any of the above information. I've made sure to remove the #ABA suffix when searching by the Product ID.

 

I would greatly appreciate if anyone could point me in the right direction for finding a replacement battery. I would prefer to purchase from HP if possible, but I'm open to purchasing from a third party, as, at this point, I'll either be replacing the battery or just purchasing a new laptop.

 

Thanks for reading!

 

--Btdroth2

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@btdroth2 

 

Please bookmark or keep the following link for future references

 

           https://partsurfer.hp.com/Search.aspx?searchText=N5S04UA

 

As you can see, it uses battery part #  789116-005. You can buy from there or from

 

         https://www.newegg.com/p/16J-014W-00807

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

1 REPLY 1
HP Recommended

@btdroth2 

 

Please bookmark or keep the following link for future references

 

           https://partsurfer.hp.com/Search.aspx?searchText=N5S04UA

 

As you can see, it uses battery part #  789116-005. You can buy from there or from

 

         https://www.newegg.com/p/16J-014W-00807

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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