cancel
Showing results for 
Search instead for 
Did you mean: 
Kiger363 Honor Student
Honor Student
2 1 0 0
Message 1 of 5
389
Flag Post
HP Recommended

Directional Keys (WASD) and Arrow Keys not working after Windows 10 Installation

HP Pavilion x360 Convertible
Microsoft Windows 10 (64-bit)

When I play a browser-based game, the directional keys will stick and continue to act like they are being held down even when I release them. I typically have to double tap and tripletap the keys to get them to release. This is the same for WASD movement and directional arrow keys.

 

The keys work totally normal outside of the gaming so I do not believe they are physically malfunctioning.

 

I have heard that windows 10 has a setting that "turns off" your keyboard to save power that came with some update but I have tried to follow those steps to fix it but since this is a Laptop I have no access to the keyboard under the hardware menu.

 

I have tried to update the BIOS to the latest version but upon the restart for the BIOS install, it says that it cannot be verified even when I follow the steps of updating the BIOS on the HP support website.

 

Does anyone have any other tips to fix this? It is like this on this laptop as well as my other one that just upgraded to Windows 10.

 

Thanks in Advance.

 

 

4 REPLIES 4
HP Support Agent
HP Support Agent
20,584 20,196 1,688 2,762
Message 2 of 5
355
Flag Post
HP Recommended

Directional Keys (WASD) and Arrow Keys not working after Windows 10 Installation

@Kiger363

Thank you for being a part of HP Forums. 

It'll be an honor to guide you through the steps needed to identify your concern and/or address your query 😉 

 

If the keyboard works fine outside the browser based game, perhaps, you should try the game on another browser, such IE, Google Chrome, etc...Also, check with other games to identify the cause of the failure.

 

You may also want to check with an alternate/external keyboard and check if those games are working to identify the issue.

 

That said, you may want to perform a system restore to an earlier date it had been working and check if that helps: Click here for instructions.

 

Let me know how that pans out

I will have a colleague follow-up on this to ensure it's taken care off,

as I need to know if the issue has been resolved, to get proper sleep at night.

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge, and have a great day Ahead!

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Kiger363 Honor Student
Honor Student
2 1 0 0
Message 3 of 5
320
Flag Post
HP Recommended

Directional Keys (WASD) and Arrow Keys not working after Windows 10 Installation

Hello!

 

It took me awhile to get my hands on an external keyboard. That is why it has taken me so long to respond back to the original post.

 

I tried the external keyboard on Chrome and it behaved the same way, sticky keys while playing online games. Then I tried your other solution, to open it in a different browser and the problem was fixed! I used Microsoft Edge and it behaved totally normal. So the issue must be something with Google Chrome. Any ideas on how to fix it from there? 

 

Thanks!

Reply
0 Kudos
HP Support Agent
HP Support Agent
20,584 20,196 1,688 2,762
Message 4 of 5
315
Flag Post
HP Recommended

Directional Keys (WASD) and Arrow Keys not working after Windows 10 Installation

 

@Kiger363

Thank you for responding,

This is the Riddle_Decipher, again!

 

I'm glad we've worked together to narrow it down to a simple browser issue, that said, you may want to reset or reinstall the google chrome and check if that helps, if nothing does, I suggest you Contact Google and notify them about it as it's a Google product and they can help you with the same.

 

Alternatively, you can switch to Mozilla Firefox or IE, etc...as the default browser instead of Google Chrome to avoid the hassle.

 

I hope that answers your query,

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a good day.

Riddle_Decipher
I am an HP Employee

Reply
0 Kudos
Intern
Intern
56 50 2 5
Message 5 of 5
313
Flag Post
HP Recommended

Directional Keys (WASD) and Arrow Keys not working after Windows 10 Installation

Edit: Sorry, didn't refresh the page before responding, I see Riddle_Decipher has already replied.

 

 

With Chrome open, press Ctrl+Shift+N on your keyboard. This will open an Incognito window.

Load up the game(s), and if they now work OK, it is likely that an extension in Chrome is causing this unwanted behaviour.

 

From here, it can be hopefully sorted by elimination - disable extensions one or two at a time, and see which one(s) enable Chrome to work as expected, without needing to go into Incognito mode. (To disable/enable extensions, click Chrome's Menu icon (three dots, almost top right), More Tools, Extensions).

 

If Incognito mode doesn't  help, it might be worth posting somewhere like https://productforums.google.com/forum/#!forum/chrome .

All opinions expressed are mine and do not necessarily represent those of my employer.
No responsibility accepted for any action you take or refrain from taking as a result of viewing them.
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation