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‎06-27-2020 10:50 AM

HP Recommended
Product: Envy X360
Operating System: Microsoft Windows 10 (64-bit)

Hi. I just got the Envy X360 and it comes with hp sleep and charge. I don’t want this option enabled. When I shut down my laptop I want it to shut it down completely. I’ve noticed that the usb c and usb 3.1 are sleep and charge but the only regular usb is not. I’ve been looking and reading all over the internet as well as watching videos on youtube but I cannot find a solution for this. Any help will be greatly appreciated. Thanks.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-01-2020 01:37 PM

HP Recommended

@JimCruz

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Press the power button and then tap the F2 key.
  • Choose F10 key to enter the BIOS.
  • Use the System Configuration tab. Disable USB Charging and press the F10 key to save the changes and boot into Windows.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎07-01-2020 01:37 PM

HP Recommended

@JimCruz

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Press the power button and then tap the F2 key.
  • Choose F10 key to enter the BIOS.
  • Use the System Configuration tab. Disable USB Charging and press the F10 key to save the changes and boot into Windows.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎07-02-2020 11:17 AM

HP Recommended

Men I owe you a big virtual hug for your suggestion. After days of searching the internet I finally solved the issue thanks to you. You are awesome!.😎👍🏻

Was this reply helpful? Yes No

‎07-02-2020 12:57 PM

HP Recommended

@JimCruz

Thank you for posting back. 

 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

 

Have a great day! 

 

 

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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