Disc drive does not support disc type

[AT-5_BH]

Trying to burn a data disc (CD-R), but I am getting the message "This drive does not support his disc type".   Trying to burn mixture of photos and videos onto this disc. Have used this type of disc before and have never had a problem.  Not sure what is wrong.

[GOLD_MASTER]

Hi @AT-5_BH, welcome to the HP Support Community.

If your drive used to burn CD-R discs and now says this drive does not support this disc type, the most likely cause is that the drive is a DVD-ROM drive, which can read discs but cannot burn them, or that the drive is not recognising the blank discs.

Please try these steps:

1. Open Device Manager, expand DVD/CD-ROM drives, and tell me the exact drive model name.

2. Try a CD-R from a different brand, and try a DVD-R as a test.

3. Check whether the drive can still read a disc it has already burned.

Could you tell me the exact drive model shown in Device Manager, and whether you have used this exact drive to burn CD-R discs before?