Disfunctional keyboard

[Raybeck254]

My split x2 keyboard is not working. All keys do not work when pressed but the ports and mouse on the dock are functional

[The_Fossette]

@Raybeck254,

I reviewed your post and I understand that the keyboard is not working on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you uninstall the keyboard driver from the device manager and then restart the computer and check if it helps.

Here is how it is done.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

If you continue facing the issue, then update the BIOS and the chipset driver from the below link and test.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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