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‎03-24-2021 01:58 PM

HP Recommended
Product: HQ-tre 71025
Operating System: Microsoft Windows 10 (64-bit)

Hi

My HQ-tre 71025 laptop has been performing a disk check for over 12 hours now. I have tried skipping the disk check but the screen just remains black and I cannot login to my laptop. I have tried shutting it down multiple times to no avail. Please help 😞

1 REPLY 1

‎03-24-2021 04:49 PM

HP Recommended

@MasesiT 

Disk checks should only take a few minutes.  This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.



I am a volunteer and I do not work for, nor represent, HP
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