Disk error activating McAfee PC Optimizer

[Meanie725]

I'm trying to activate my McAfee PC Optimizer, but was having issues with the activation key.  I contacted McAfee, and their techs spent 2 1/2 hours trying to resolve the issue.  In the end, they told me there were disk errors, and I should contact HP.

Please help, I can't afford $30 for a product I can't use.

Thanks!

Meanie725

[sandytechy20]

@Meanie725 

Welcome to the HP support community

Could you elaborate on the issue for better understanding?

What error message are you getting?

[Meanie725]

Thanks Sandytechy20!

The error message I get from McAfee is "Error 2".  Their techs did not elaborate on the disk error, they simply said there was one.  How do I find which error?

[sandytechy20]

@Meanie725 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers