Disk failure in Storage after updating from Windows 7 to 10. But I had Windows 8.1

[WZBZJMN]

My HP Pavillion Touchsmart 15 born with Windows 8.1 upgraded to Windows 10 while I was away.  I could not get into my compter.  And messages said it upgraded me from 7 to 10.   I  ran diagnostics and a Disk failed (storage) Id. QBQA23-7AL8AM-XD7-V67-618W13.  So I had to drop all my apps to finally get into Windows to finally open including 25 gb of cloud storage.. How do I fix tbis?

[The_Fossette]

@WZBZJMN,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the computer was working fine?
• Are you getting any error on the computer on the startup?
• How did you install the Windows on the computer?
• Have you made any software or hardware changes on the computer?

While you respond that, I recommend you update the BIOS and the chipset driver from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

If you continue facing the issue, I recommend you run the hard drive test again and let me know result.

Follow the steps in the below article to run the hard drive test.

https://support.hp.com/in-en/document/c03467259

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[WZBZJMN]

So sorry The Fossett for not getting back to you sooner.  To answer your questions:

1.  It was working beautifully until I went away for the weekend and came back to my computer telling me I had upgraded to Windows 10 and to accept this agreement.  It also said I had upgraded from 7 to 10, however, my computer was born with 8.1. 

2.  I was having the hardest time at sign in.  It would not boot.  But that problem has been resolved and I have been signing in and starting up fine.  I do get blue screen Stop Codes:  1. Unexplained Kernal Mode Trap. 2. IRQL not less or equal. 3. Kernel Security Check Failure. I also printed out a System Info Report which states:  PCR7 Configuration: binding not possible  Kernel DMA Protection: Off;  Virtualization based security:  Not enabled  Device Encryption Support:   Reasons for failed automatic device encryption TPM is not usable, PCR7 binding is not supported.  Hardware Security Test Interface failed and device is not InstantGO. Un allowed DMA capable bus/device(s) detected, TPM is not usable.  And the short and long disk test:  failed code:  QBQA23 - 7AL9B3-XD7V6K-60T513.  Bad Sector in Storage Disk. 

3.  Windows Update did it or someone has been messing with my computer and hard drive.  Also last week Microsoft did a remote reinstall of W10 from 8.1.  But recovery still says W7.

4.  No Hardware or software changes by me.  However, my roomate is a total sociopath and he also has an HP from 2004-2006 and W7 OS.  In hardware manager I have alot of drivers dating back to 2006.  I bought mine in 2015.  Okay Im going to zip through the info you gave me.  I will let you know if it worked.

[The_Fossette]

@WZBZJMN,

It is great to have you back and your patience is greatly appreciated.

I recommend you try the suggested steps and check if it helps.

Based on the hard drive test it looks like the hard drive is gone bad and needs replacement. I will share you few details through a private message about the service options dedicated to your product, please watch your inbox for more information.

Good day! Take care 🙂

Cheers!

[WZBZJMN]

So are you saying not to update the Bios and Chipset?:  Im a little uncomfortable about it since the hard drive is 2006.  Did the information I so tediously provided to you help in a diagnosis:?

[WZBZJMN · Accepted solution]

And thank you for taking the time to help me.  I will call the support number you gave me.  Kudos to you.  Thanx again.

[WZBZJMN]

Okay I hadnt seen that text yet.  Well thats a drag since the computer is not that old.  I believe the hard drive is solid state.  I have read that age has alot to do with how long they last.  I cant understand why HP would give me a 2006 SSD in a 2015 computer.  Does this happen alot?  Anyway I really do appreciate you taking the time to help.

[The_Fossette]

@WZBZJMN,

It is great to have you back and your patience is greatly appreciated.

I recommend you contact HP phone support and they will assist you in this regard.

Good day! Take care 🙂

Cheers!

[WZBZJMN]

I LOVE YOU, I LOVE YOU, I LOVE YOU****************OMG it worked.  I upgraded like you said and ran the short test and it passed.   Whoppeeeee  Yahooooooooo.    I LOVE YOU,  I LOVE YOU,  I LOVE YOU.   OMG OMG OMG.  You are a life saver.  i was so depressed with the possibility of having to replace my computer.  But your savey, knowledge and talent fixed my problem.

Thank you from the bottom of my heart.   I wish you the happiest holidays of your life.  You have made my millinium!  No kidding a thousand million kudos to you.

your friend forever\

Debbie

[WZBZJMN]

Dont need them when I have you.  Your the best.TongueOut: