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‎03-22-2020 08:46 AM

HP Recommended
Product: HP Envy x360 Convertible 15-dr0xxx
Operating System: Microsoft Windows 10 (64-bit)

I just purchased this laptop 2 days ago and I noticed that the display is popping out of the case at the top at certain angles. If for example I am opening it the display pops out so much that I can physically see behind it. I literally just got it and noticed it the first time I opened it. I think that they probably didn't glue it well during assembly. the only other possibility is that it was damaged during delivery but no signs of external damage of any kind, and the screen works but I can see this becoming a big issue within a few weeks of use. 

2 REPLIES 2

‎03-22-2020 09:02 AM

HP Recommended

Take it back if you can

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‎04-21-2020 03:26 PM

HP Recommended

You are so lucky that you can return it. I'm fried it's been more then a year since I bought and I have the same issue 

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