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‎04-03-2022 11:41 AM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-c0000 (2W0J3AV)
Operating System: Microsoft Windows 10 (64-bit)

My Toshiba HDD Crashed on my HP 17-cn0013dx laptop so I thought this would be a great opportunity to upgrade to an SSD. Unfortunately, Windows 10 will not see my new SSD hard drive. So, after a fair amount of time digging around, (2 hours) I believe, (I could be wrong) I need a Rapid Storage Technology driver on a separate flash drive in order to install the new SSD

 

Two issues I'm having is...HP is NOT hosting any info for my machine on their site when it comes to drivers. In fact, when I go to the support site and put in my serial number, the site comes back and tells me there are too many products attached to that number and then requests a product number. When I put the product number in, it tells my it's incorrect. I think the matrix is glitching!

 

Secondly, I'm not sure if the RST driver is what I really need but if it is, its nowhere to be found. I'm totally lost at this point so any suggestions are greatly appreciated

 

Thanks!!!

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-03-2022 12:36 PM

HP Recommended

Hi:

 

Since your notebook has an Intel 11th gen core processor, there is a special process needed to install W10/W11 on notebooks with the Intel 11th gen core processors...

 

See the info at the link below.

 

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

 

Here is the link to the driver you need...

 

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111776.exe

 

There is an error in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

 

When I ran through the steps, I don't get an Extract to option when I right click on the file.

 

You will probably have the same issue.  Download and install the free 7-zip file utility from the link below.

 

The 1st file at the top of the page is for 64 bit.

 

7-Zip (7-zip.org)

 

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to:  and let it extract the file into its folder name (sp111776), and copy that folder to your USB flash drive, and continue with the instructions.

 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎04-03-2022 12:36 PM

HP Recommended

Hi:

 

Since your notebook has an Intel 11th gen core processor, there is a special process needed to install W10/W11 on notebooks with the Intel 11th gen core processors...

 

See the info at the link below.

 

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

 

Here is the link to the driver you need...

 

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111776.exe

 

There is an error in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

 

When I ran through the steps, I don't get an Extract to option when I right click on the file.

 

You will probably have the same issue.  Download and install the free 7-zip file utility from the link below.

 

The 1st file at the top of the page is for 64 bit.

 

7-Zip (7-zip.org)

 

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to:  and let it extract the file into its folder name (sp111776), and copy that folder to your USB flash drive, and continue with the instructions.

 

Was this reply helpful? Yes No

‎04-03-2022 08:58 PM

HP Recommended

THANK YOU!

Was this reply helpful? Yes No

‎04-04-2022 06:36 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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