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HP Recommended
HP Notebook 15t-dy100 CTO
Microsoft Windows 11

I have a HP USB-C G5 Essential Dock that I use with my work notebook.  When I tried using it with my personal notebook (15t-dy100), the only things that seem to work are the power delivery and ethernet connection.  The displays do not work with it.  Anyone know why?  And if there is anything that can be done to get it to work?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@MWRJR 

 

What do you mean USB Power Delivery ? Its specs

 

          https://support.hp.com/au-en/document/c06417376

 

It ONLY has 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter

If you wish to connect 2 external monitors (only), you can use

  • Monitor 1: HDMI direct cable,
  • Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter


For more connectivity, please use


                         True Universal Docking Stations

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

1 REPLY 1
HP Recommended

@MWRJR 

 

What do you mean USB Power Delivery ? Its specs

 

          https://support.hp.com/au-en/document/c06417376

 

It ONLY has 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter

If you wish to connect 2 external monitors (only), you can use

  • Monitor 1: HDMI direct cable,
  • Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter


For more connectivity, please use


                         True Universal Docking Stations

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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