Docking problems with HP Chromebook 11A G8 EE and HP USB-C dock G5

[Klaas-jan]

Hello,

I have a problem with my notebook in combination with a docking station. T

he network connection works properly, just like the usb connections on the docking station.

The problem is with the monitor connection.

As soon as I connect the USB-C cable I get the message "monitor connection may be limited"
and unfortunately no signal on the HDMI / display port.

Is there someone who can help help me with this problem?
Software on the chromebook and the docking station is up-to-date!

Best regards,

Klaas-jan Wieringa

[praveen196]

@Klaas-jan Welcome to HP Community!

I understand that the Docking problems with HP Chromebook 11A G8 EE and HP USB-C dock G5.

Have you tried with a different docking stations?

Perform a hard reset

A hard or forced reset erases all information in the computer memory. This forces the system to clear and reestablish the software connections between the BIOS and the hardware.

A hard reset does not remove any local files or settings.

1. Press the power button and refresh button for five seconds. The computer turns off, and then turns on again.

2. If necessary, press power button again to turn on the laptop.

If the issue still persists, Perform a system recovery

A system recovery completely erases any local files or settings and returns the computer to its original factory-shipped state.

• If a hard reset does not resolve your issue OR your Chromebook shows the error message Chrome OS is missing or damaged, you might need to perform a system recovery. For detailed instructions go to Chromebook Help Center and search for Recover your Chromebook.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!