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‎02-21-2020 11:52 AM

HP Recommended
Product: HP Pavilion x360 - 14-dh1997nz
Operating System: Microsoft Windows 10 (64-bit)

HDMI connecton for my extended screen doesnt work with docking stations:

HP 1PM64AA; 

i-tec USB-C Metal 4K Dock (HDMI, 100W, Thunderbolt, USB Typ A)

Sharkoon Multiport (HDMI, 60W, USB Typ C, USB Typ A)

Which docking station does work?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-21-2020 01:00 PM

HP Recommended

@T0M_ 

 

The specs of your machine is

 

   https://support.hp.com/au-en/document/c06452569

 

which shows it has

 

  • 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate);
  • 2 USB 3.1 Gen 1 Type-A (Data Transfer Only);
  • 1 AC smart pin;
  • 1 HDMI 1.4;
  • 1 headphone/microphone combo

You have to use HDMI port to connect to an external monitor. Now, just forget USB-C port, please use USB-A port and one of the following docks

 

       https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎02-21-2020 01:00 PM

HP Recommended

@T0M_ 

 

The specs of your machine is

 

   https://support.hp.com/au-en/document/c06452569

 

which shows it has

 

  • 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate);
  • 2 USB 3.1 Gen 1 Type-A (Data Transfer Only);
  • 1 AC smart pin;
  • 1 HDMI 1.4;
  • 1 headphone/microphone combo

You have to use HDMI port to connect to an external monitor. Now, just forget USB-C port, please use USB-A port and one of the following docks

 

       https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎02-21-2020 01:41 PM

HP Recommended

Ok, I understand I have to use the HDMI of my laptop - too bad.

For my other connections (headphone, mouse...) I am just confused about your link to USB-C  docks, however you tell to use my USB-A port!?

 

Many thanks Banhien for your fast reply anyway!

Was this reply helpful? Yes No
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