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‎10-14-2020 07:56 PM

HP Recommended
Product: HP Envy x360 convertible
Operating System: Microsoft Windows 10 (64-bit)

Hello.

 

I brought a HP Envy x360 convertible 15-330xxx to replace my Probook 450 G5.

I brought a HP Elite USB-C Docking Station.

 

If I plug the docking station into the G5 it works fine and chargers it.  

If I plug the docking station into the Envy it says "The AC adapter is not compatible with the system"

 

If I unplug the power cord from the dock and put it directly into the Envy power it works fine. 

 

Bios is updated to F.13 9/09/2020.

Tried HP assistant and nothing. 

Uninstalled and reinstalled USB Root Hub (USB 3.0)

Did a USB Port Check which passed.

 

Any help would be greatly appreciated.  

 

1 person had the same question
2 REPLIES 2

‎10-14-2020 08:57 PM

HP Recommended

@Boostinu13 

 

What is your HP Envy x360 convertible 15-330xxx  ? You may need more power dock to be able to charge your machine

 

Regards.

BH
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‎11-09-2020 01:32 AM

HP Recommended

Sorry what is? 

 

I tried another hp dock hstNN-CX01 hp elite thunderbolt 3 dock.  It charged my envy no problem but the power wouldn't light up so I do not think it works with my laptop sadly or it would be perfect. I think the cx01 is for intel systems and mine is AMD.  So one dock works but wont charge, the other charges but wont work

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