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‎05-16-2020 01:13 PM

HP Recommended
Product: HP Envy m7 Notebook W2K88UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

I just purchased the HP USB-C/A Univeral Dock G2. The docking station is plugged and the button on the top is lit up so I know the docking station is getting power, but when I unplug my laptop into the docking station without the power cord the laptop indicates that it is not charging. When I plug in my laptop power cord I can the laptop is charging. How do I resolve this issue? 

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-16-2020 02:20 PM

HP Recommended

@Sweetness2673 

 

Your machine is an HP ENVY Notebook m7-u109dx,  its specs:

 

    https://support.hp.com/rs-en/document/c05333540

 

It has

 

  • 1 HDMI;
  • 1 headphone/microphone combo;
  • 1 RJ-45;
  • 1 USB 3.1 Gen 1 (Data transfer only);  - This probably is USB-C port
  • 3 USB 3.1 Gen 1 (Data transfer only)

You can't charge your notebook using any USB port

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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1 REPLY 1

‎05-16-2020 02:20 PM

HP Recommended

@Sweetness2673 

 

Your machine is an HP ENVY Notebook m7-u109dx,  its specs:

 

    https://support.hp.com/rs-en/document/c05333540

 

It has

 

  • 1 HDMI;
  • 1 headphone/microphone combo;
  • 1 RJ-45;
  • 1 USB 3.1 Gen 1 (Data transfer only);  - This probably is USB-C port
  • 3 USB 3.1 Gen 1 (Data transfer only)

You can't charge your notebook using any USB port

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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