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Honor Student
Posts: 3
Member Since: ‎11-06-2014
Message 1 of 3 (632 Views)

Docking station wont charge computer wont turn on

Hi, 

I have recently recieved my HP Split X2 back from HP last week because the docking station would charge but the computer would not and now it's the opposite. I turned on my computer it was working fine, I plug it in to charge and i notice that the battery icon didnt change to charging so i unplugged it and plugged it back in and nothing so i undock the computer and that charges just fine i place it back and next thing i know it shuts off on me. i press the power button and nothing but when I hold it down the Windows button on the computer stays glowing if i continue to hold the power button and if i undock it the led light is red. Also if i have it plugged it the windows button will flash 4 times and on the 4th time itll stay lit up until i release it I just got my computer back and  it's acting up again i would really appreciate a way to fix this 

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HP Support Agent
Posts: 16,542
Member Since: ‎09-02-2013
Message 2 of 3 (611 Views)

Re: Docking station wont charge computer wont turn on

Hi @daniel9909 ,

Thank you for visiting the HP Support Forums and Welcome. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link to get the support number for your region. They will be happy to assist you immediately.

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Top Student
Posts: 9
Member Since: ‎12-15-2016
Message 3 of 3 (316 Views)

Re: Docking station wont charge computer wont turn on

Hi Daniel9909,

try plugging one of your 18.5 volt chargers into the onboard port in your laptop and then plug the other 18.5 volt charger in the back of the docking station.  restart you laptop a few time while using the power button to boot the laptop and see if the lights come on. if not unplug, replug, and try again. this has worked many times for me.

-Techjunky

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