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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
Welcome to the HP Community --
According to the service manual, the answer is No.
Windows Facial recognition requires an IR camera.
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Video
HP TrueVision HD Camera - indicator LED, USB 2.0, HD sensor, f2.0 720p by 30 frames per second
Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise suppression
Method - Check your computer to find the type of camera
Control Panel > icon view > Device Manager
Open Category Cameras
Look for an entry that includes “ IR ” as the type of camera
Example - Device Manager - Biometric devices and Cameras
Method – Check Settings for “Windows Hello Face”
Settings > Accounts > Sign-in Options
If Windows Hello is not available, you will see a message:
Windows Hello Face
This option is currently unavailable - click to learn more
Click to “Learn More” and see message:
We couldn’t find a camera compatible with Windows Hello Face
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HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos,
Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance
Guide (Replacement Parts and Procedures), Product Information (Specifications), more
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HP 15.6 inch Laptop PC 15-d4000 (4C802AV)
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People who own, use, and support HP devices.
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