Does HP Laptop 15s-fr2000 come with a IR camera?

[Buzzo9009]

My HP Laptop 15s is showing the unavailability of Windows Hello feature and I'm not able to use it and for the same asking help from the community. Does the 15s come with a IR camera?

[Dragon-Fur]

@Buzzo9009 

Welcome to the HP Community --

If the Device Manager cannot find the IR camera, then the answer is No.

and

The Maintenance and Service Guide does not show the IR camera as an option.

Device_Manager_Biometrics_Camera_1

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References / Resources

Start Here >> Known Solutions:

HP PCs - Troubleshooting Windows Hello Face Recognition

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Look for the results for “WEBCAM” / Camera

NOTE:  Some models list the device as “camera”

Method - Check your computer to find the type of camera

Control Panel > icon view > Device Manager 

Open Category Cameras

Look for an entry that includes “ IR ” as the type of camera

Method – Check Settings for “Windows Hello Face”

Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This option is currently unavailable - click to learn more

Click to “Learn More” and see message:

We couldn’t find a camera compatible with Windows Hello Face 

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

HP Laptop PC 15s-fr2000  

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