• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-04-2020 07:52 PM

HP Recommended
Product: Pavilion 15-cs0022cl
Operating System: Microsoft Windows 10 (64-bit)

Hi Guys,

 

I just purchased a 16GB Intel® Optane™ Memory to boost the system speed. However, I tried everything I could (inserted in the slot, upgraded BIOS, installed Optane driver)but still cannot get it work. Everytime I restarted the system with the memory inserted, it will stuck at the HP logo and cannot went through. Then I have to unplug the Optane card and recover the BIOS and restarted again. 

 

Does anybody know if there are other issues?

The system was puchased at the end of 2018. Does the system really support Optane memory?

 

Thanks in advance!

1 REPLY 1

‎06-04-2020 08:17 PM

HP Recommended

@tinywhui , welcome to the forum.

 

Here is the SSD 16GB 2280 PCIe3x2 NVMe 3D XP that is listed in HP PartSurfer: https://partsurfer.hp.com/Search.aspx?searchText=L27309-001

 

If the specifications of your Optane SSD match those from HP it should work without any problems.  If not, I would contact the manufacturer's Tech Support to see if they can tell you if their product is compatible with your system.  They are the experts on their products.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.