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‎11-26-2019 07:21 PM

HP Recommended
Product: HP 17-Ca0XXX
Operating System: Microsoft Windows 10 (64-bit)

I wanted to find out if HP has a center I can send this computer to for upgrades? I'm not familiar with opening the back of this laptop the computer is brand new and under warranty, I wanted to add another 8 Gb of ram and a 500 GB SSD drive, also looking for pricing for labor and the two parts I mentioned, if someone could direct me to this information I would appreciate that. thank you. 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-29-2019 08:53 AM

HP Recommended

Your Service Manual:

 

Manual 

 

Start on p. 37 for rear cover removal. If you have not worked on a laptop for a while it may seem odd but in the last 3 or 4 years it has become the norm for laptops to be sealed, without any easy customer access panels. Just means you need to remove the whole rear panel. Not that hard to do; I just upgraded an HP laptop yesterday with bigger SSD and more RAM for a friend. 

 

The two hard parts are getting the rubber strips off the bottom and keeping them in condition  to be reattached and then actually separating the two plastic pieces; i.e. the top cover and base unit. Be sure to have a plastic nonmarring tool to use. And old credit card actually works pretty well but you can buy a spudger kit for a few bucks on amazon.com. A big guitar pick also works well.

 

This model is not the same number as yours but the insides are the same so this video is very instructional for you. 

 

https://www.youtube.com/watch?v=51aRDab3DpA

 

Post back with any more questions and please accept as solution if this is the info you needed. 

View solution in original post

How to Open your Laptop HP 17-by0062st to install more RAM and a SSD M.2 drive - DVD drive tips 2018
How to Open your Laptop HP 17-by0062st to install more RAM and a SSD M.2 drive - DVD drive tips 2018
youtube.com/watch?v=51aRDab3DpA
I had searched around for a way to get into my laptop. Then I saw how easy it was to remove the DVD drive... This should help you do your upgrades. 10 screws + 2 screws behind the DVD then you are in. Bios tip: to set your priority it was F10 during the boot. There is a good free cloning program ...
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21 REPLIES 21

‎11-29-2019 05:35 AM

HP Recommended

Hi @Paulzpc123

 

Welcome to the HP Support Community. I'd be happy to assist you with the upgrade query. 

 

I'm afraid, HP service centers will not upgrade the hardware. You may take your notebook to a local repair store, they should be able to help you with the upgrade. 

 

May I have the exact model name of the computer? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

With the product details, I should be able to help you with the service guide to open the back panel of the computer. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎11-29-2019 05:50 AM

HP Recommended

Here is the Service Manual:

 

Manual 

 

Access instructions begin on p. 37. We do need to know the exact model of the laptop to see its specs which will determine which upgrade parts it can accept. 

 

We can also link you to instructional videos. Upgrading memory and storage is very doable by someone with very minimal technical skills. 

 

Post back with any other questions and please accept as solution if this is the info you needed. 

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‎11-29-2019 07:25 AM

HP Recommended

Yes, an instruction video would be awesome.

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‎11-29-2019 08:03 AM

HP Recommended

Model number? Please work with me here.

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‎11-29-2019 08:15 AM

HP Recommended

Product name : HP Laptop 17-ca0xxx
Product number : 6LM31UA#ABA

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‎11-29-2019 08:24 AM

HP Recommended

Is this it?

 

https://www.adorama.com/ihp6lm31uaba.html?msclkid=095121e7c64315b2945a7c06f1a4b76a&utm_source=bing&u...

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‎11-29-2019 08:34 AM

HP Recommended

That's very close, yes the back of the computer is completely sealed, even the battery is under this cover, I have some knowledge as to open computers but this one seems odd to me, and I'm getting older...I just wanted to make sure I didn't destroy a cable or other wiring while opening the back cover..this model you sent me is similar, only the product number is off mine has XXX    17-caOxxx

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‎11-29-2019 08:37 AM

HP Recommended

I was primarily interested in whether you have the AMD A9 series APU or a Ryzen processor. This will determine what kind of SSD and how much memory can be installed. 

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‎11-29-2019 08:39 AM

HP Recommended

Processor name : AMD A9-9425 RADEON R5, 5 COMPUTE CORES 2C+3

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