• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-22-2023 03:23 PM

HP Recommended
Product: HP Laptop - 15-ef0023dx
Operating System: Microsoft Windows 11

I recently purchased a Pugable USB-C Docking Station for my 4 monitor setup (not including the laptop) the SKU of the docking station is UD-3900c4. I have an HP Laptop 15-ef0023dx that is running Windows 11 Home. The setup should have been very simple but I am running into problems. The docking station is only picking up two of my four monitors (not including the laptop). This is now causing me to wonder does my HP Laptop support DP Alt Mode? From looking at the specs, it appears it should and from the videos I have viewed from pluggable, my laptop is compatible.

Category:
3 REPLIES 3

‎09-22-2023 03:39 PM

HP Recommended

I do not see that in my research. 

What you need  for that is a  USB type-C Thunderbolt port that also has the DP logo.

 

Your laptop does not have that.

 

Reference source

Maintenance & Service guide for your laptop

http://h10032.www1.hp.com/ctg/Manual/c06510442.pdf

The Specifications for your laptop

https://support.hp.com/us-en/document/c06612129

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎09-24-2023 04:01 PM

HP Recommended

My laptop does have this port.

Was this reply helpful? Yes No

‎09-24-2023 10:41 PM - edited ‎09-24-2023 10:47 PM

HP Recommended

That is not what I have seen in the user manual or the specifications.

 

The specifications at the support portal appear to be temporarily unavailable, but online specifications at other websites support what I found.

https://kelaptop.com/en/hp-15-ef0023dx-9yf67uar

 

If you can take and provide a photo of the USB Type-C ports on your laptop showing the DP logo, I will be a believer. 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.