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‎01-15-2022 11:13 AM

HP Recommended
Product: HP ENVY Laptop 13-ba1000 (1F4E3AV)
Operating System: Microsoft Windows 11

Does an Envy 13 ba1000 have a TPM? It came with Windows 11 Home on it, but when I upgraded to Windows 11 Pro (which it allowed) and did a Windows Update, Windows no longer recognizes it. Did a factory reset of the TPM in the BIOS and still nothing.

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2 REPLIES 2

‎01-15-2022 01:43 PM

HP Recommended
@M4444 wrote:

 It came with Windows 11 Home on it,..

@M4444 

 

Yes of course. It has Trusted Platform Module (TPM) 2.0, firmware based. Not actual chip.

 

Regards.

BH
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‎01-15-2022 01:47 PM

HP Recommended

That's what I thought, but when I upgraded to Windows 11 Pro (and clean installed Windows 10 Pro), it disappeared from Device Manager, and from TPM.MSC. Does Windows not support the firmware TPM?

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