Does anyone know how to solve a 'battery 0% on charger' hardware issue?

[LuckyMike777]

I don't believe this is a software issue because I've tried a plethora of tutorials on how to solve it. I've used device manager to uninstall the battery drivers and restart the computer.  I've ordered a new battery to replace my old one. I've even tried using different types of chargers with different wattages to no avail. Honestly, I've tried just about everything I can on the software side of things to solve this 0% battery issue.  That's why I'm convinced that it must be a hardware issue, because no matter what I've done so far, my computer won't charge the battery. It will recognize it, but the battery itself will always stay on 0%. Does anyone have any suggestions on how I could deal with this issue internally for when I take apart the laptop?

[1IADave]

Have you tried replacing the battery? That would be my first move. 

[Dragon-Fur]

@LuckyMike777 

If this is your computer:

HP EliteBook 8460p Notebook PC 

You need not take apart the computer to replace the battery (thanks for the suggestion, @1IADave ).

HP EliteBook 8460w Mobile Workstation, HP EliteBook 8460p Notebook PC and HP 6460b Notebook PC - Mai...

Page 63

If you can find one, opt for a long life battery pack.

Service_Guide_c03253774_Page-63

References

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

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[LuckyMike777]

I said that I already did that in the description.

[LuckyMike777]

I had already done that, but it didn't work. That's why I think it's a hardware issue.

[Dragon-Fur]

@LuckyMike777 

If you have not done so, test the AC Adapter, too.

There is only so much that remote guessing can do, of course.

Updates, BIOS, Testing the hardware...

TKB Article contributed by HP Wes_notebooks 

Clear and easy to understand "how-to" instructions for completing component testing

Testing for Hardware Failures

TKB Article contributed by HP Expert Erico

More than most people ever want to know about their battery is included in this excellent article.

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

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Likely already tried, FYI for those reading:

Microsoft ACPI Compliant Control Driver

NOTE:  Symptoms might show up after Microsoft Updates has run on the computer.

Method – Reload the ACPI Driver

Symptoms:  Battery stops charging – no known issues with battery or charger – Windows 7 through 10

Control Panel > icon view > Device Manager > Open Batteries > Right-Click “Microsoft ACPI-Compliant Control Method Battery" > Uninstall > tab Action > Check for hardware changes (reinstalls the driver)

Method – Longer Version - Reload Driver

Contributed by HP Riddle_Decipher

Symptoms:  Battery charges to 100% - notebook shuts down when battery dips to 50%.  Battery Diagnostics “cancel” (do not complete)

(Paraphrased content)

• Unplug the charger
• Switch off the computer for 30 minutes, boot / start the computer, and log in
• Control Panel > icon view > Device Manager > Open Batteries > Right-Click “Microsoft ACPI-Compliant Control Method Battery" > Uninstall > Remove existing driver
• Shut down the computer
• If the battery is removable, remove the battery for one minute > Replace battery (Skip for non-removable battery)
• Start the computer and log in
• Control Panel > icon view > Device Manager > Open Batteries > Right-Click “Microsoft ACPI-Compliant Control Method Battery" > tab Action > Check for hardware changes (reinstalls the driver)

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