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‎11-30-2025 04:10 AM

HP Recommended
Product: HP 17 Laptop PC 17-c2000 (4V792AV)
Operating System: Microsoft Windows 11

I have the above-mentioned Laptop. Not too Old. I was wondering if it supports OTG connection via the USB C port. I want to purchase an adapter, but it states to ensure that my laptop has this capability. I have updated all the drivers as per HP. 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-01-2025 12:41 PM

HP Recommended

Hi @EP68,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

 

We're thrilled to have the opportunity to assist you and provide a solution.

 

I’m sorry you’re going through this; I understand the concern and don’t worry I’ll help you with this. 

 

To help clarify, could you provide a few more details:

  • Which USB-C port on your laptop are you planning to use (if it has multiple ports)?
  • Are you trying to connect a specific device via OTG, like a phone, external storage, or peripheral?
  • Have you checked your laptop’s specifications for features like USB-C data transfer, Power Delivery, or DisplayPort support . 

In the meantime, here are a few steps to help confirm OTG support:

  1. Check device manager – Open Device Manager → Universal Serial Bus controllers to see if the USB-C port supports data transfer.
  2. Test with a compatible device – If you have a phone or USB storage device that supports OTG, try connecting it directly to the USB-C port.
  3. Update drivers and firmware – Make sure all USB and chipset drivers are up to date via HP Support Assistant.
  4. Check BIOS settings – Some USB-C features may need to be enabled in BIOS/UEFI for full functionality.
  5. Also I see that the unit model that you have shared has an embedded USB 3.2 Gen 1 Type-C (supports data transfer)  . 

Once I have the answers to the above questions, I can help you determine definitively whether your laptop supports OTG and which adapter would work best.

 

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎12-01-2025 12:41 PM

HP Recommended

Hi @EP68,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

 

We're thrilled to have the opportunity to assist you and provide a solution.

 

I’m sorry you’re going through this; I understand the concern and don’t worry I’ll help you with this. 

 

To help clarify, could you provide a few more details:

  • Which USB-C port on your laptop are you planning to use (if it has multiple ports)?
  • Are you trying to connect a specific device via OTG, like a phone, external storage, or peripheral?
  • Have you checked your laptop’s specifications for features like USB-C data transfer, Power Delivery, or DisplayPort support . 

In the meantime, here are a few steps to help confirm OTG support:

  1. Check device manager – Open Device Manager → Universal Serial Bus controllers to see if the USB-C port supports data transfer.
  2. Test with a compatible device – If you have a phone or USB storage device that supports OTG, try connecting it directly to the USB-C port.
  3. Update drivers and firmware – Make sure all USB and chipset drivers are up to date via HP Support Assistant.
  4. Check BIOS settings – Some USB-C features may need to be enabled in BIOS/UEFI for full functionality.
  5. Also I see that the unit model that you have shared has an embedded USB 3.2 Gen 1 Type-C (supports data transfer)  . 

Once I have the answers to the above questions, I can help you determine definitively whether your laptop supports OTG and which adapter would work best.

 

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
Was this reply helpful? Yes No
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